Cancellations, Arriving Late & Missed Sessions:

If you’re unable to attend a session, for whatever reason, please let me know as soon as possible as this allows the opportunity for me to fill the time that was reserved for you.  For face-to-face clients, Zoom is an option.  If you cancel within 3 days of your scheduled session, there will be no cancellation fee.  If however, you notify me with less than 3 days’ notice, the full session fee will be invoiced. If you’ve missed or cancelled sessions a few times in close concession, we will discuss what might be happening and whether there’s something we could do to support whatever might be the cause.  I fully appreciate that ‘life happens’ and that might mean that sometimes you might turn up late.  This means that we may just have to work with whatever time is left for the session.

If I need to reschedule or cancel our appointment, I will give you as much notice as possible.

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Orders are sent with New Zealand Post and take 3-5 business days to arrive. 

*Shipping currently only within New Zealand however, feel free to contact us at info@mindsolutions.co.nz to discuss international options.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@mindsolutions.co.nz with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We can’t ship to P.O boxes. Please supply us with a residential or business address. 

Refunds, returns, and exchanges

We do not accept returns unless the product is damaged or faulty. Please choose carefully. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mindsolutions.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@mindsolutions.co.nz.